So this weekend were watching the Auburn game. It is cloudless, windless, and 80degrees when out of the blue, a Hickory tree in our back yard falls over snapping the power, phone, and cable lines. We call all three utilities and only the cable company (Charter) says they'll be right out. Well the power and phone guys show up in like an hour and take care of their business but no word from Charter. After many pointless phone calls by us and unkept promises by them, here it is Monday morning and still no cable. We're supposedly on the list for between 8-10...I won't hold my breath.
Here's what I think is going on: The phone companies are under increased pressure from cell phones to keep business so they maintain good customer service. The power company, though we can't get power anywhere else, for some reason seem to pride themselves on prompt, curteous customer service(they promised us power by 3:30 and at exactly 3:30 the lights came on. We were impressed.) Charter cable, on the other hand, is the absolute worst company in the world. I think they have fired DMV employees working customer service there. You can't get the same answer from any two people, and they refuse to guarantee anything other than, "We'll try to get to you on Monday between 8-5. Make sure somebody's home." They just don't care at all, and seem to be irritated that a customer would call and complain about something. Their On-Demand service blows. Sometimes you can't even order a movie and then when you get one, it frequently stops in the middle and you can't recover it without starting over....then they double-bill you. I've had it up to here(ed holds flat hand up to eye balls) with Charter!
I'm convinced Charter Cable is housed in a facility like this one.